Do I need to contact my doctor, or will your pharmacy handle the transfer process for me? Kinney Drugs Patient Care Center will reach out to your prescriber(s) on your behalf. We call you if we need additional information.
What information do I need to have ready?
Please gather your: (1) personal information (name, address, phone, etc.), (2) prescription information (from the labels on your Rx vials, bottles, etc.), and (3) prescription insurance information (from your benefits card(s)).
I’m terrible at technology. Can I come see you in person? What should I bring with me?
You are always welcome to stop by any Kinney Pharmacy!
You can also call Patient Care Center at 1-888-927-8081.
Please gather your:
personal information (name, address, phone, etc.),
prescription information (from the labels on your Rx vials, bottles, etc.), and
prescription insurance information (from your benefits card(s)).
How do I transfer my prescriptions to your pharmacy, and how long does this process take?
Generally, the process can take up to five business days to receive new prescription(s) from your prescriber(s). Your insurance provider may dictate when medication(s) may be refilled based on the date of your last refill(s).
How will you ensure continuity of care during the transition?
Refills will be processed as quickly as possible. If you are out of a medication or need a refill very soon, please contact your prescriber directly to have a new prescription sent to Kinney Drugs.
Should I anticipate a delay in prescription filling while the transfer happens?
Prescription transfers can take up to five business days to process. If you are out of a medication or need a refill very soon, please contact your prescriber directly to have a new prescription sent to Kinney Drugs.
Can you fill all my current prescriptions, including any specialty or controlled medications?
We fill the majority of all prescriptions and prescription types. If your prescription is one that we cannot fill, we will contact you directly.
Can I transfer prescriptions for my whole family at once, including children or elderly parents?
Yes, you can transfer prescriptions for multiple family members at the same time.
One online transfer request form should be submitted for each patient (for up to 20 prescriptions at the same time).
If you would prefer not to complete a form for each family member, please call the Patient Care Center at 1-888-927-8081 or visit your local Kinney Pharmacy.
How will my prescription history be preserved so I don't lose track of my past medications?
Please reach out to your current pharmacy directly to obtain your prescription history. Kinney Drugs would not have access to that information.
Do you accept my insurance and prescription discount cards?
Kinney Drugs accepts most insurance. We will reach out to you with any questions or concerns regarding your insurance.
Will I pay the same amount for my medications, or should I expect price differences?
Pricing could vary based on several factors, including insurance coverage.
Kinney Drugs can automatically notify you of your prescription drug costs ahead of time if you sign up for text notifications.
You can also obtain this information online, on our mobile app, or by calling your local Kinney Pharmacy.
When I’m officially in your system, can I go to any of your locations to fill my prescriptions?
Yes, you can go to any Kinney location to fill your prescriptions.
Is there someone I can speak with personally if I have questions about my prescriptions or medical history?
Yes, please call 1-888-927-8081 or stop by any Kinney Pharmacy.
Hours, Operations & Services:
What are your hours of operation, and will you be offering extended or weekend hours at any locations?
Each Kinney Drugs location has a schedule that is designed to meet the needs of each community. Kinney operates a 24/7 pharmacy at Electronics Parkway in Liverpool, NY. Visit https://kinneydrugs.com/locations/ for a list of the hours, products, and services at individual Kinney locations.
